Winning on Purpose (3, 2021) | Fred Reichheld,Maureen Burns,Darci Darnell

Harvard Business Review Press

Kundeservice > Salg og marketing > Erhvervsliv, virksomheder og ledelse > Økonomi, finans, erhvervsliv og ledelse ,

Beskrivelse

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty…