Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph Michelli

Bog | Engelsk

Beskrivelse

A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership teams ambitious, multi-pronged strategy to…