Richard Gallagher og Richard S. Gallagher

'Stay Calm, It's Just Your Brain'

Bog | Engelsk

Get ready to let go of anxiety When anxiety strikes, there are proven tools to help you keep calm and manage your feelings--but they only work if you're in the habit of using them. This journal shows you how to build that habit, with therapeutic exerc

'The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations'

Bog | Engelsk

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Cu