Richard Gallagher

'Demonic Foes'

Bog | Engelsk

The worlds leading psychiatric authority on demonic possession delves into the hidden world of exorcisms and his own transformation from cynic to believer over the course of his twenty-five-year career. Successful New York psychiatrist Richard Gallagher w

'The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations'

Bog | Engelsk

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Cu