Philip B. Crosby

'Quality Without Tears: The Art of Hassle-Free Management'

Bog | Engelsk

Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

'Quality and Me'

Bog | Engelsk

Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American bu