Kenneth Blanchard og Sheldon Bowles

'Gung Ho!'

Bog | Engelsk

With a new foreword by Ken Blanchard An invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager. Every day thousands of uninspired employees trudge to work often dooming their companies to fa

'Raving Fans!'

Bog | Engelsk

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day in an