Andy Polaine, Ben Reason og Lavrans Løvlie

'Service Design'

Bog | Engelsk

Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice's evolution and broadened impact in the busine

'Service Design'

Bog | Engelsk

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers