Andrew N. Hiles

'The Complete Guide to I.T. Service Level Agreements'

Bog | Engelsk

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requireme

'Business Continuity Management'

Bog | Engelsk

"Andrew Hiles was the main driver in the formation of The Business Continuity Institute and his teachings have provided great leadership to our profession. If you only read one Business Continuity book this year, make sure this is it." --Lyndon