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So often we want to make big changes in our lives, but lack the resolve to see them through. It seems we just can't summon the necessary willpower to take on these huge challenges - saving money, quitting smoking, increasing productivity, getting a pr
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the v
The New York Times bestselling guide to leading positive change in any organizationupdated with critical new insights, research, and case studies The world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully
The New York Times bestselling guide to leading positive change in any organizationupdated with critical new insights, research, and case studies The world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully
Hold anyone accountable. Master performance discussions. Get RESULTS. Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a